1/2/2023 0 Comments Tap application![]() ![]() ![]() Customer shall not connect, or allow any other person or party to connect onto any water lines on his premises. No other water service will be used by the Customer on the same property in conjunction with Utili ty’s service, either by means of a cross-over valve or any other connection. The piping and other equipment on the premises furnished by the Customer will be maintained by the Customer at all times in conformity with the requirements of the applicable regulatory authorities and all tariffed service rules of Utility. Where conflicts arise, the more stringent standard must be followed. #Tap application code#Any extension and/or new facilities shall comply with that code and all standards established by the TCEQ. The Utility has adopted the Uniform Plumbing Code. (“Utility”) is responsible for protecting the drinking water supply from contamination or pollution, which could result from improper plumbing practices. If you have any questions, please give us a call at 28 or e-mail us at The purpose of this Customer Service Agreement is to notify each customer of the plumbing restrictions, which are in place to provide this protection. Thank you for the opportunity to serve you and your family. Once the taps are installed, you will begin receiving a monthly bill for base rates and usage (if any). #Tap application install#Once the new service order has been issued, the install will take 16-30 days. Once the property is properly marked you must call the office so we can re-issue service orders for the tap installation. If the address and property boundaries are not clearly marked when crews arrive for installation, your taps will be delayed. All property boundaries must be marked with the address clearly posted on the property. Tap installations involving special construction, such as road bores or line extensions, may take up to 30 days to complete. Weather permitting, your taps should be set within 16 business days. It is your responsibility to provide a plat, map, diagram, or written metes and bounds description of your property, and to ensure your property lines are marked when our field operations team is onsite to install the tap. Once the signed documents have been received AND payment has been posted to your account, the service order to install your water and/or sewer taps will be issued. Customer Service Inspection Requirements and Certificate. ![]()
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